{"id":16421,"date":"2026-11-06T18:13:36","date_gmt":"2026-11-06T18:13:36","guid":{"rendered":"https:\/\/alpharent.gr\/faq\/"},"modified":"2026-11-06T18:13:37","modified_gmt":"2026-11-06T18:13:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/alpharent.gr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions about car rental in Thessaloniki<\/h1>

The questions we are asked on the phone every week \u2014 answered as they stand in our rental terms. Full detail, paragraph by paragraph: Rental terms<\/a><\/p>

What is the minimum age and which driving licence do I need?<\/span><\/summary>

23 years for categories B, BC, B+, BCA, CA, CD, D and D1 \u2014 25 years for E1, E1A, SW, SWA, SUV, SUVA and 7- to 9-seaters. Maximum age: 70. The licence must have been issued at least one year earlier and must be shown as the original, not a copy. A licence from outside the EU additionally requires an international driving permit (IDP).<\/p>

Clause 2\u20134 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

At what times can I pick up and return the car?<\/span><\/summary>

The office (phone, advice, contract) is open Monday to Friday 08:30\u201320:00 and Saturday 08:30\u201314:00. Vehicle pick-up and return: Monday to Friday 08:45\u201319:45, Saturday 08:45\u201313:45; closed on Sundays and public holidays. Outside these hours and on public holidays additional charges may apply \u2014 the amount is shown in your booking summary. At Makedonia Airport (SKG) handover is available daily 07:00\u201321:00 at no extra charge.<\/p>

Clause 5 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

How many kilometres are included?<\/span><\/summary>

From 4 rental days onwards mileage is unlimited. For up to 3 days, 150 km per day are included; each additional kilometre costs 0.10 \u20ac plus VAT.<\/p>

Clause 6 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

How high is the excess and what does the insurance cover?<\/span><\/summary>

The excess is 500 \u20ac (B, BC, BCA) \u00b7 600 \u20ac (B+, C, CA, CD, D1) \u00b7 800 \u20ac (D, E1, E1A, SW, SWA) \u00b7 1,000 \u20ac (SUV, SUVA, 7\u20139 seat van), plus 24 % VAT. Full cover without excess is available as an option, priced per day and category. Not covered \u2014 even with full cover: underbody, tyres, rims, windows, interior, burnt upholstery and loss of keys or accessories. For tyres, rims and windows there is an additional insurance at 3\u20134 \u20ac per day per category.<\/p>

Clause 12 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

Do I need an additional driver, a child seat or a GPS?<\/span><\/summary>

The additional driver is free of charge. Child seat 2 \u20ac per day, reservation required; the parent fits it. GPS 7 \u20ac per day, maximum 50 \u20ac per rental.<\/p>

Clause 7 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

How does refuelling work?<\/span><\/summary>

The car is handed over and returned with the same amount of fuel. Any difference is refuelled and charged; unused fuel is not refunded.<\/p>

Clause 5 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

Are snow chains required?<\/span><\/summary>

From 1 October to 30 April snow chains are required by law, with a fine of 80 \u20ac. We provide them on request at pick-up for 15\u201320 \u20ac per rental.<\/p>

Clause 7 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

May I drive abroad or take the car on a ferry?<\/span><\/summary>

Crossing the border is not permitted. A ferry crossing requires written approval beforehand; damage caused during transport is not covered by the insurance.<\/p>

Clause 8 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

What should I do in case of a breakdown or an accident?<\/span><\/summary>

Inform the office immediately \u2014 without a report the renter is liable for all damage, even with full cover. A replacement car is provided within 48 hours (15.09\u201314.06) or 72 hours (15.06\u201314.09). Roadside assistance is available around the clock.<\/p>

Clause 11 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

Where can I pick up the car?<\/span><\/summary>

At our office at Monastiriou 333, Menemeni, and at the station next to Makedonia Airport (SKG), at the 13th km of the Thessaloniki \u2013 Nea Michaniona road, right beside Alpha Park: free of charge. Also at the train station, KTEL Macedonia, KTEL Chalkidiki, the Nea Elvetia metro station, the port and your hotel, for a small surcharge. You see the amount during booking. Other locations by arrangement.<\/p>

Clause 5 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

Can I cancel my booking?<\/span><\/summary>

Cancellation is free up to 2 days before pickup. For last-minute changes or cancellations, please call us on +30 2310 700 600.<\/p>

Clause 1 \u00b7 Rental terms<\/a><\/p><\/div><\/details>

Can I rent without a deposit?<\/span><\/summary>

Yes. With Full Insurance (no excess) no deposit is required. Without it, the deposit depends on the car category, and you see it during booking before you confirm. In detail: car rental without deposit<\/a><\/p><\/div><\/details>

Can I rent without a credit card?<\/span><\/summary>

Yes. With Full Insurance (no excess) you need neither a deposit nor a credit card. You choose Full Insurance during booking and pay the rental in cash at pickup. In detail: no deposit, no credit card<\/a><\/p><\/div><\/details><\/div>

Question not answered?<\/h2>

Call us on +30 2310 700 600 \u2014 or book online right away.<\/p>

Book now<\/a>Contact<\/a><\/p><\/div>